Dypsis lutescens (Pot Size 17cm) Areca palm

Save £15 when you spend £295+ on our webshop. BOMA NOW DELIVERS ALL PRODUCTS WITHIN LONDON'S M25 AREA. Please note that the products displaying  are available for delivery only within the M25. Products without green labels are delivered nationwide.

 

• Click & Collect Orders

• Dispatch & Delivery Orders

• Delivery Terms, Conditions & Costs

• How to Track Your Parcel for National Delivery

• Local Delivery Products within all M25 Postcodes 

• Delivering to a Safe Place

• Returns

 

Thank you for shopping with The Boma.
We aim to process and despatch your order as soon as we receive it.

With our extensive range of product types, we have several delivery methods, terms and prices for shipping the products you order, governed by your postcode.

Below are the relevant delivery terms for the products we list on our online store. However, if you still have questions, please email us at [email protected] or Tel: 020 7284 4999.

 

Click & Collect Orders

All products in stock on the webshop are available with Click & Collect.  However, some items are only available with collection from The Boma Garden Centre and do not have an alternative delivery option. These items we mark with an Icon on the product image and state on the product page.  
 

For items with a collection and delivery option that you wish to collect from the garden centre, check the box marked 'I will pick up this order at your garden centre' on the Checkout Page.

Please enter your telephone number and email address, then complete your order. The Boma customer service team aims to contact you to arrange collection within 48 hours of placing an order.

Once you place your order, the Boma Team needs to prepare your order for collection. Please do not arrive to collect your order until our customer service team has contacted you.
 

Dispatch & Delivery Orders

The Boma offers National and Local Delivery. Your delivery postcode will determine the cost and whether the items can be shipped nationally or only eligible for local delivery and will apply the relevant minimum shipping cost to your order.  

We dispatch orders for delivery between Monday and Thursday to minimise the time in transit. Most orders to the UK mainland (see Zone 1 below) we ship by courier with Tracked Next-day Delivery.

All webshop products that have a delivery option state the minimum delivery cost on the product page.

 

Checking the delivery charge

You can enter your postcode on the product page to check the delivery charge before adding the product to your basket.
 

After entering your postcode, the updated charge will appear below the postcode if the amount is more than the minimum charge for that product type.

 

Item Delivery Methods & Limitations
 

Due to size and weight, certain items are only available with Click & Collect or Local Delivery within the M25.
The product image shows a local delivery ribbon icon   The product page also states Local Delivery with the minimum local delivery cost.

For items with local delivery, we aim to contact you to arrange delivery within 5 working days, using our local delivery service.

When ordering items with different delivery methods and limitations relevant to your postcode, you will receive a notification on the Checkout Page below the postcode.
 

We cannot deliver all the selected products to this postcode. Please choose from the following options: 1. Use another postcode 2. Order the marked product separately with a permitted postcode 3. Select the order for collection at the checkout 4. Remove the marked products from the shopping cart.

Products with Permitted Postcodes and Different Shipping Methods

Where necessary, we may split deliveries for orders that the postcode permits but with products that have different delivery methods. You will receive an email notification for each product's delivery information when this happens.
 

Delivery Terms, Conditions & Costs

Please note, all delivery prices are inclusive of VAT.

National Delivery Zone 1
England, Wales & Scotland (excluding Highlands & Islands)

Tracked Next (Working-day) Delivery - £7.99 
 

• Tracked delivery, requiring a signature upon receipt
• Fully tracked door-to-door with text or email notification updates
• 1-hour time slot delivery notification, given on the day of delivery
• 30-minute 'You're next' message from the driver
• Orders placed by 10 am will be processed the same day
• Dispatch days Monday – Thursday (Excluding garden centre & Bank holidays)
• Delivery days Tuesday – Friday (Excluding Bank holidays)

 

National Delivery Zone 2
Highlands of Scotland and Northern Ireland

Tracked 2-4 (Working-days) Delivery - £17.99
 

• Tracked delivery, requiring a signature upon receipt
• Email or text notifications on the day of delivery
• Orders placed by 10 am will be processed the same day
• Dispatch days Monday – Thursday (Excluding garden centre & Bank holidays)
• Delivery days Tuesday – Friday (Excluding Bank holidays)

 

National Delivery Zone 3
Islands of Scotland, The Isle of Man, Isle of Wight & Scilly and The Channel Islands

Tracked 3-4 (Working-days) Delivery - £19.99
 

• Tracked 3-4 delivery, requiring a signature upon receipt
• Email and Text notifications on the day of delivery
• Prohibited items not eligible for this Zone: Plants, Seeds & Bulbs, Compost, Organic Products
• Orders placed by 10 am will be processed the same day
• Dispatch days Monday – Thursday (Excluding garden centre & Bank holidays)
• Delivery days Tuesday – Friday (Excluding Bank holidays)

 

Gift Card Delivery
Royal Mail- £2.99

We can deliver Gift Vouchers to your address or a recipient's address. You can also order online and collect a gift voucher at the garden centre.

Gift Card Delivery is via a tracked Royal Mail Service. Please allow 3-5 working days for delivery.

When ordering a Gift Card you wish to ship to a recipient, check the box marked My delivery address is different from the invoice address, and fill in the recipient's address.

If you wish to add a message, you can enter a message in the Delivery Instructions, marked Please enter a message or delivery instructions, which we will add to the gift card holder.

 

How you can track your parcel using our national delivery service

To track shipments, we send your order using a courier with a tracking service. You will receive status updates during the delivery process, including the parcel's location and route.

When we dispatch your order, you will receive an email with a linked tracking code and delivery information. (If you don't receive an email, please check your spam or junk email folders).
 

You can track the delivery through the link we provide in the email and receive email or text notifications.

The linked tracking service will provide the following delivery options:

• Leave with a neighbour
• Deliver to a local DHL service point for you to collect in person
• Change the delivery date
• Leave in a safe place

If, for some reason, you cannot find your email tracking notification, please get in touch with us by email at [email protected] or Tel: 020 728 44999

 

Local Delivery

Boma's Local Delivery Service has now expanded to M25 Postcodes. Products only available through Local Delivery or Collection from the garden centre have an icon on the product image, with a statement on the product page.
Our local delivery is Kerbside only. 
 

Local Delivery Post Codes

We aim to contact you to arrange delivery within 5 working days after placing your order.
Our local delivery service operates Mon-Fri subject to available delivery slots.

Our local delivery service includes the postcodes and prices as follows:

ZONE A	ZONE B	ZONE C	ZONE D	ZONE E	ZONE F	ZONE G	ZONE H	ZONE I	ZONE J	ZONE K	ZONE L
£10	£15	£20	£25	£30	£35	£40	£45	£50	£55	£60	£65
NW5	N19	N1	E8	E1	E10	E11	E12	BR3	BR1	BR5	KT11
	N6	N10	EC1A	E1W	E14	E7	E13	CR4	BR2	BR6	KT14
	N7	N1C	EC1M	E2	E15	EN4	E16	CR7	BR4	BR8	KT16
	NW1	N4	EC1N	E5	E17	HA9	E18	HA2	BR7	CR0	KT18
	NW3	N5	EC1R	E9	E20	N14	E4	HA3	CR2	CR3	KT21
		N8	EC1V	EC2A	E3	N9	E6	HA5	CR8	CR5	KT22
		NW6	EC1Y	EC2M	N11	NW7	EN1	IG1	DA14	CR6	RM14
		NW8	HA1	EC2N	N13	SW12	EN2	IG10	DA15	DA1	TW15
		W9	N16	EC2R	N20	SW18	EN3	IG11	DA16	DA2	TW18
			N2	EC2V	N21	W3	EN5	IG3	DA17	DA8	TW19
			N22	EC2Y	N3	W4	HA0	IG7	DA18	KT10	TW20
			NW11	EC3A	NW10		HA7	IG9	DA5	KT12
			SE5	EC3M	NW9		HA8	KT2	DA6	KT13
			W1B	EC3N	SE14		IG2	RM9	DA7	KT15
			W1C	EC3R	SE15		IG4	SE18	HA4	KT19
			W1D	EC3V	SE16		IG5	SE20	HA6	KT20
			W1F	EC4A	SE24		IG6	SE25	KT1	KT8
			W1G	EC4M	SE8		IG8	SE9	KT17	KT9
			W1H	EC4N	SW10		SE10	SM4	KT3	RM13
			W1J	EC4R	SW11		SE12	SM5	KT4	RM15
			W1S	EC4V	SW2		SE13	SM6	KT5	RM19
			W1T	EC4Y	SW4		SE19	SW20	KT6	RM3
			W1U	N12	SW5		SE21	TW1	KT7	RM4
			W1W	N15	SW6		SE22	TW2	RM1	SM7
			W2	N17	SW8		SE23	TW3	RM10	TW13
			WC1A	N18	SW9		SE26	TW5	RM11	TW14
			WC1B	NW2	W12		SE27	TW7	RM12	TW16
			WC1E	NW4	W14		SE3	UB1	RM2	TW17
			WC1H	SE1	W6		SE4	UB5	RM5	TW6
			WC1N	SE11			SE6	W7	RM6	UB10
			WC1R	SE17			SE7	WD19	RM7	UB11
			WC1V	SW1A			SW13	WD23	RM8	UB7
			WC1X	SW1E			SW14	WD24	SE2	UB8
			WC2A	SW1H			SW15	WD25	SE28	UB9
			WC2B	SW1P			SW16	WD7	SM1	WD17
			WC2E	SW1V			SW17		SM2	WD18
			WC2H	SW1W			SW19		SM3	WD3
			WC2N	SW1X			TW10		TW11	WD5
			WC2R	SW1Y			TW8		TW12
				SW3			TW9		TW4
				SW7			UB6		UB2
				W10			W13		UB3
				W11			W5		UB4
				W1K			WD6
				W8

If your London postcode is not listed above and you would like to purchase a product that is only available with local delivery, please email us at s[email protected]. We may still be able to help. 

 

Deliveries to a Concierge, Safe Space or Commercial Property

If your delivery location has a concierge or commercial property, please check that they accept perishable items before recommending this option as your safe space.

The Boma does not take responsibility for lost orders once we've delivered them to to your safe place. For orders left in a safe space or with a neighbour at the customer's request, the driver will take a photograph or a signature.

Enjoy shopping at The Boma. We wish you a pleasurable shopping experience.

 

The Boma Webshop Returns Policy

 

• Cancellation of Orders

• Damaged or Defective Products

• Substitute Products

• Returning Plants

• Returning Non-plant Products

• Returning Partial `Orders

• Returns for Orders Received by National Courier DHL

• Returns for Orders Received by Local Delivery

• Instructions for Returning Products you Ordered

• How to Prepare Your Return 

 

Thank you for shopping with The Boma. We pride ourselves on supplying our customers with the best quality plants and products. If you wish to return your order for any reason, our return policy provides our terms & conditions and instructions on making a return.   

 

Terms & Conditions for Making a Return

We strive to give you an enjoyable shopping experience and set out fair and clear instructions for returning products. When purchasing from our online shop, you agree to the terms we set out below.

Cancellation of Orders

If we have not dispatched the package, you may cancel your order and receive a refund, including the shipping costs.

 

Once we've dispatched an order, you may no longer make a cancellation. However, if you're at home at the time of delivery, you may refuse receipt of the order. But the returning cancelled shipment will incur a return sender fee. 

Once the courier has returned the order to the garden centre, we will refund your order value (not including shipping costs) and deduct the return shipping costs.

 

We cannot cancel orders you have asked to leave in a safe place.

 

Non-plant products must return in their original packaging and be fully intact. As such, non-plant products with open or damaged packaging are not eligible for return or a refund.

 

Please see our policy about damaged or defective products below.

 

Damaged or Defective Products

When you place an order from our webshop, we strive to ship your products in excellent condition. We check each product to assure quality before packing and photograph the product before dispatch. We use protective packaging to ensure transit does not damage your ordered products. 

By nature, plants are delicate living beings, each unique in colour and size. For this reason, plants may differ slightly from the image we provide in the webshop, which we provide as an indication only. 

 

However, if you receive a plant or product you think is in poor condition during unpacking, please contact us for help and advice, with the invoice number to hand.

We'll ask you to send us a photograph so we can give you the best advice. Please send the photo together with your invoice number and concerns regarding the shipment to [email protected]. 

As plants are delicate, sometimes a few leaves may fall off or turn yellow due to the lack of moisture and light during transit, and the earth may become loose. While this can be disappointing, it may not be detrimental to the long term health of the plant.

Our couriers photograph the package or ask for a signature to confirm receipt in good condition. However, we cannot be responsible for the parcel's state after the courier has left it in a safe place.

If you receive a package that looks damaged from the courier, please do not accept delivery.

 

Substitute Products

Sometimes we supply substitute products but will only do so with your permission when processing the order. These products are subject to the same return policy.

 

Returning Plants

Plants are perishable goods. If you wish to return plants for any reason, you can do so within 14 days of receipt of your order and receive a refund for the cost of the plant. 

As plants are living beings, please take care of the plant with appropriate light and water while in your possession, so it will return to us in the same condition we sent it to you. 

We will refund the cost of the plants returned provided that they are in no worse condition on their return than when they were dispatched to you

If you are unsure how to care for the plant you are returning while it's in your possession, please contact The Boma team for advice.

 

 

Returning Non-plants

If you wish to return non-plant products, including seeds and bulbs, you can do so within 30 days of receipt of your order and receive a refund for the cost of the product.

 

We are unable to refund shipping and return costs once we have dispatched the order.

 

Returning Partial Orders

If you wish to return some of the products from your order, you may do so according to the previous terms for plants and non-plant products.

We will issue a partial refund but not the shipping and return costs for the products you return.

 

Please see the instructions below on how to package and dispatch products you wish to return.

 

Returns for Orders Received by National Courier DHL

There are two options for returning products you received with DHL national delivery. 

* Return the item to the garden centre 

After you have contacted our customer service team by email with the invoice and item details, we will provide instructions for returning items to the garden centre. 

 

* Return items via our DHL national courier with a printed label 

We will email you a 'Return Shipping Label'. You can print and attach the label to the parcel you are returning and take the labelled parcel to the DHL local collection point closest to your address for your convenience. It will avoid you from having to wait at home for a courier to arrive.

 

Return Fees for items shipped by National Courier

(Please note: the return shipping prices include handling fees.)

Zone1: England, Wales & Scotland (excluding Highlands & Islands) £9.99

Zone2: Highlands & Islands of Scotland £17.99

Zone3: The Isle of Man, Isle of Wight & Isles of Scilly £20.99

​

Returns for Orders Received by Local Delivery

After contacting our customer service team to notify them of the return, you can bring the item to the garden centre.

Alternatively, we can arrange to collect the product with our Local delivery service. The return local delivery cost is the same as you received the order, which we will deduct from your refund. 

Instructions for Returning Products you Ordered

To make a return, please get in touch by email:
[email protected] or phone 020 7284 4999.

To expedite your return, please provide the following information:

 

• The invoice number: You can find this in the email you received when placing the order.
• The name of the product
• A photograph (If damaged or defective)

 

How to Prepare Your Return

Please pack the product in its original packaging and include the invoice for our reference. We cannot accept plants that are not in their original pots.

Please use the shipping label we provide you by email and drop off the package at your nearest DHL collection point.

 

We cannot accept products sent by non-approved third party courier services.

 

It is in both our interests that you are delighted with your shopping experience and the products you have purchased. We are here to help. Please get in touch with our customer service team for advice regarding your order.

Once again, thank you for shopping with The Boma

Email: [email protected]

Tel: 020 7284 4999

Located in Kentish Town, London, Boma garden centre is proud of its vision to transform the city into an urban paradise. The garden centre has created a plant lover's paradise, a place where you can relax, unwind and de-stress among the foliage and flowers. The Webshop makes it easier to order online if you can't get to the garden centre, with nationwide delivery. But we encourage plant lovers to pop in for a visit and chat with the team.

 

 

Creating an urban paradise

Our dream is to transform urban living into a plant lovers' paradise. Making our neighbourhoods a wonderful place is good for our wellbeing and more friendly to the environment. A shared vision that gets us out of bed in the morning.

 

We've curated a botanical sanctuary

Our team of horticulturists planned our garden centre to show plants in their natural habitat, with inspirational displays. Looking for plants is like taking a walk in a botanical sanctuary.
And for those that consider our canine friends an essential part of life, bring your best mate along. Hopefully, they'll get along with our house cat Blue Bell.

 

It so happens we stock some fabulous plants

Our garden centre specialises in rare specimen plants beyond the common garden varieties. We also stock everything you need to cultivate your dream garden, home and office, with the largest range of plants, pots and containers in North London. Apparently, visitors consider us  The gardener's garden centre.